All of our batteries are covered under the manufacturer’s warranty, for various periods of time.
These varying periods depend on the application.
Most batteries that fail under warranty, will do so
in the initial few weeks of their life.
Maintenance of the battery and non-abusive regimes are critical to its life expectancy.
Charging is critical – the correct settings are vital, as is a sufficient period of charging time.
Lead Carbon batteries are less susceptible to undercharging.
We strongly recommend NOT going below a 60% Depth of Discharge (DoD) as this dramatically reduces battery life.
Gel and Carbon Gel batteries will withstand lower depths of discharge (up to 80%), but the life expectancy will be reduced.
You have invested in your battery, so take care of it.
In the extremely rare case of a warranty issue, we have multiple testing facilities with onsite warranty technicians who all use the latest in battery testing equipment. The largest benefit of our multiple testing facilities is that we can ensure there is as little disruption as possible whilst providing a quick and efficient turnaround.
If you suspect there may be a fault with your battery / charger, please contact our Warranty Support Team on 01752 749501 Upon logging your issue we will then take a few details and you will be issued with a unique warranty reference number. This can be used throughout the entire process, should you wish to call and track the progress of your battery / charger.
Please note that should you receive a replacement battery by invoking your warranty, the original product’s remaining warranty period will apply to the replacement product.
